FAQ - General

Where can I buy the Wheelsonrail system?

You can purchase the Wheelsonrail system exclusively online, directly from us through our website.

Do you ship internationally?

Yes, we accept international orders on our website. Your order will be processed in your local currency, and you can check live shipping rates during checkout.

FAQ - Product

How do I install the Wheelsonrail system?

Installation is straightforward and can be done using basic tools. Each system comes with detailed instructions for easy setup.

Is the Wheelsonrail system compatible with all types of bikes?

Yes, the system is designed to accommodate various types of bikes, including mountain bikes, road bikes, and hybrids. It can support different wheel sizes and weights.

Is the Wheelsonrail system compatible with electric bikes (e-bikes)?

Yes, the system is suitable for storing electric bikes, provided they fall within the weight capacity and dimensions specified for the system.

What is the weight capacity of the Wheelsonrail system?

The system is designed to support bikes of various weights. Please refer to the product specifications for detailed weight capacity information.

Can I use the Wheelsonrail system in outdoor spaces?

While the system is primarily designed for indoor use, it can also be installed in covered outdoor areas. However, prolonged exposure to harsh weather conditions may affect its durability.

Why is my trolley not moving when hung?

If your trolley isn't moving, ensure it has a sufficient load of at least 5kg on the hook to disengage the auto-lock mechanism. Also, check for any debris obstructing movement.

How can I prevent my bikes from hitting each other when sliding them next to each other?

To prevent bikes from hitting each other, consider adding spacers to increase the trolley unit's width. Additionally, handle bikes more gently to minimize the chances of impact.

Will hanging my bike from its wheel cause damage?

No, the BikeRail exerts minimal load on your bike compared to normal cycling forces, so it won't damage your bike.

Could hanging my bike damage the rims?

No, the hook has a wide contact area, and the hook cover is made from polymer plastic, preventing damage or scratches to your rims.

Can I customize the color or finish of the Wheelsonrail system?

Currently, our system is available in standard colors and finishes. However, we may offer customization options in the future. Please contact us for any specific requests.

Can I obtain spare parts for my product?

Yes, all parts are available for purchase separately on our website.

What should I do if the Bike Hook is scraping against the Rail during movement?

If the Bike Hook is scraping, it may be loaded unevenly or angled too far. Remove the load and reposition it to centralize the load.

Why does my Bike Hook keep rolling on its own?

Check the levelness of your Rail and adjust it with shims or packing components if necessary to prevent the hook from rolling.

Is it possible to shorten the Rail?

Yes, you can cut the Rail to your desired length. However, ensure proper deburring of the ends with a file and use appropriate tools such as a power chop saw. Contact us if you need assistance shortening a new Rail.

My Trolley gets stuck in the joint, is this normal?

No, if the Trolley gets stuck, it indicates that the Rails are not positioned or aligned correctly. Remove all bikes, adjust the Rails, and refit them, ensuring no gaps between the Rail end and the BikeRail connector.

How can I improve access to my bikes if I can't spin them easily?

Consider changing the bike order to enhance access or adding an additional BikeRail Extension Kit if the Rail length is insufficient.

Is the Wheelsonrail system suitable for commercial use?

Yes, our system is durable and robust, making it suitable for both residential garages and commercial bike storage facilities. Contact us for bulk orders or commercial inquiries.

Do you provide installation services?

While installation is designed to be DIY-friendly, Currently we don't have installation partner.

Do you offer discounts for bulk orders?

Yes, we provide discounts for bulk or wholesale orders. Contact our sales team for pricing and ordering information.

Is the Wheelsonrail system compatible with slatwall or pegboard systems?

Yes, the system can be integrated with slatwall or pegboard systems using compatible accessories or adapters. This allows for versatile storage solutions in various spaces.

What temperature range are the plastic components capable of withstanding?

Our system utilizes a premium grade of plastic, allowing the plastic components to endure temperatures ranging from -20 degrees to 70 degrees Celsius.

FAQ - Warranty, Returns, and Shipping

What is your warranty policy for products?

Our warranty policy ensures coverage against manufacturing defects for a specified period. Details regarding the warranty you can refer in the warranty policy document.

How do I initiate a warranty claim for a product issue?

To initiate a warranty claim, please contact our customer support team with details of the issue and proof of purchase. We will guide you through the process and provide assistance accordingly.

What is your return policy?

We offer a hassle-free return policy within a specified period from the date of purchase. Please refer to our website or contact customer support for details on returns and exchanges.

How do I return a product for a refund or exchange?

To return a product for a refund or exchange, please follow the instructions outlined in our return policy. This typically involves filling out a return request form, packaging the product securely, and sending it back to us. Once received, we will process your request promptly.

Can I track my order during shipping?

Yes, tracking information will be provided once your order has been shipped. You can track the status of your order using the provided tracking number through our website or the shipping carrier's website.

What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact our customer support team immediately with photos of the damage or defect. We will assist you in resolving the issue and arranging for a replacement or refund as necessary.

FAQ - Responsibility

Can I recycle the packaging box at home?

Yes, our packaging is largely biodegradable and can be composted at home or recycled through household recycling collections.

How do you address concerns about product durability and longevity?

We design our products with durability and longevity in mind, using high-quality materials and engineering them to withstand everyday use. Additionally, our customer support team is available to assist with any durability-related issues.

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