We have partnered up with XXXXX to simplify the customer's international shipping and import experience. We are certain that your shopping experience will be simple and straightforward because we currently have a 100% success rate with on-time international shipping and smooth customs clearance. To get the current shipping prices to your location, just add your purchases to your cart and proceed to checkout. Shipments are dispatched in express mode to guarantee prompt delivery.

Shipping Zones and Delivery Times

Our shipping services cover a wide range of destinations globally. However, delivery times may vary depending on the destination's distance and local customs procedures. We strive to provide estimated delivery times upon request, but please note that unforeseen circumstances such as customs delays or weather conditions may affect delivery schedules.

Shipping Costs

Shipping costs for international shipments are determined by various factors, including the destination country, package weight, and dimensions. We are committed to offering competitive shipping rates to our customers.

Customs and Duties

When shipping internationally, VAT (Value Added Tax) and duties may apply depending on the destination country's regulations. Please note that VAT and duties are collected by DHL, our shipping partner, and not by WheelsOnRail. These charges are typically assessed upon importation and are the responsibility of the recipient. DHL will handle the collection of VAT and duties on behalf of the customs authorities.

Tracking and Updates

Once your shipment is dispatched, you will receive a tracking number to monitor the status of your delivery. You can track your package in real-time through the DHL website or app. We also provide regular updates regarding the progress of your shipment to ensure transparency and peace of mind.

Delivery Attempts

DHL will make multiple attempts to deliver your package to the provided address. In case of unsuccessful delivery attempts, a notice will be left, and further instructions for redelivery or pickup will be provided. It is the customer's responsibility to ensure someone is available to receive the package at the provided address during the scheduled delivery times.

Payment Failure and Order Return

The cargo will be returned to WheelsOnRail if the recipient does not pay the VAT and taxes owed to DHL. In these circumstances, we will reimburse your order after subtracting the following expenses:

  • Shipping cost incurred for outbound shipment.
  • Return shipping cost charged by DHL.
  • Administrative fee to cover processing and handling expenses.

Returns and Refunds

In the event of a return or refund request, please refer to our Returns and Refunds Policy for detailed instructions and eligibility criteria.

EORI Number Requirement for EU Businesses

If you are a business and shipping to the European Union (EU), it's essential to verify whether you require an EORI (Economic Operator Registration and Identification) number for customs clearance. Failure to provide the necessary EORI number may result in delays or complications with your shipment. We advise EU business customers to check the EORI requirement before placing an order. If an EORI number is needed, kindly provide it to us either at the time of ordering or once the order has been placed.

Contact Information

Feel free to contact our customer support team with any questions, problems, or help with your shipping. If you have any questions about shipping, we are here to help.

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